Complaint Review: Anthony & Sylvan

Anthony & Sylvan gets the lowest possible marks for quality, professionalism, and integrity.  They transformed a simple, 8-week renovation into a year-long ordeal that cost me over $10,000.  A very brief summary of a few of the issues is as follows: (1) A&S frequently used low-quality subcontractors and failed to supervise their work; (2) the sub who cleaned out the pool dumped a large amount of pool tile in the woods behind the pool, and A&S has ignored my request that they clean up the mess; (3) the sub that installed the new plumbing used a backhoe to rip out the pool's electric and gas service; (4) A&S refused to accept responsibility for the damage done by the plumbing sub; (5) the plumbing sub also left mountains of dirt and rock around the pool which A&S refused to remove.  A&S had the nerve to tell me that I should just spread the dirt and rock around my property. 

A study of A&S's reviews on various web sites indicates that their performance is erratic at best and that my experience is not unusual (see, for example, the BBB web site).  The reviews suggest that there are times when making a public stink might induce them to do the right thing, but why go through the aggravation?  Just hire someone else.