Complaint Review: antonline

This is the WORST internet store I've ever had an experience with. Here is why:

AUG 2, 2011 - after seeing that the items are in stock, I order 2 Panasonic batteries for portable phones.

Payment is handled by Amazon.com.

AUG 3, 2011 - received email saying items are actually not in stock: "...We are expecting a

re-supply truck to arrive with more stock in 5-7 business days" I responed that I'll wait.

AUG 10, 2011 - a large package arrives from antonline, way too large to be the batteries I ordered. Indeed, they shipped 2 walkie talkie units that cost over $300 (about 15 times the cost of the batteries).

AUG 11, 2011 - I notified them of the error and they emailed to me a shipper.

AUG 12, 2011 - I mail the package back.

AUG 14, 2011 - I call customer service (talked with Damien). He said that they had already mailed my batteries after they saw that their mistaken package was in transit. He promised that I would get the batteries no later than AUG 19.

AUG 23, 2011 - after not receiving the batteries I called customer service again, this time Sherri answers. She said that their policy is to ship the batteries only after 7 days from receiving the returned package to ensure that there is nothing wrong with the content of the package. When I asked to talk to a supervisor she hung up on me. I called again and this time I was transferred to a guy in shipping who is rather rude, does not offer a clear estimate of when he intendes to ship and refuses to use priority mail. At this point I asked him not to bother and cancel the order. I also notified Amazon (who processed the payment) and they have filed a complaint. 



I was going to purchase a pile of office equipment. Now instead I will tell the world of how aweful these guys are and never spend a penny at this store ever again.