Complaint Review: Any Lab test Now

Laboratory reports must be current to be of use to physicians.  As a registered nurse, I know they must also be available!  I asked how long until the lab results are returned.  I was told "A few hours."  Based on that, I had the lab tests done early in the morning the day before the doctor's appt in the afternoon.  (About 33 hours)

I called back in the afternoon, and they said, "It is not back. Try tomorrow morning."

The next day, I waited unti noon, and called them.  This time they said they did not know when the resuts would be returned. 

I tried speaking to the franchise owner, but she accused me of lying, stating her staff would never promise a lab result before 3 days.  Well, they did.  And I do not appreciate being called a liar.

I went to the doctor's office and they had to repeat the tests at double expense to me!  Plus, I needed to make another doctor's appt to discss their results.

Wasted money.  Wasted time.