Anything Powersports Four Wheel Parts Wholesalers, Zach, Chris, Darren, Rosette, Failure to give credit for returned WeatherTech floor mats San Diego California
We purchased Weathertech floor mats for our F150, and I had ordered the wrong part number. When they arrived, I called Anything Powersports and was told to re-order the correct mats, send the first set back and they would issue a credit for the incorrect set. But in the meantime, we paid for 2 sets of mats.
They provided a Return Authorization number, which I put on the box and shipped it to the adress they had given me in Jacksonville, FL. These floor mats are not inexpensive, but because they are made in USA, it would be worth it.
This was a year ago and after many calls and emails, we have still not received the credit for the returned floor mats.
I would not do business with Anything Powersports over the web, since they do not honor their return process.
1 Updates & Rebuttals
May
San Diego ,Texas,
USA
Requesting for Additional Information
#2UPDATE Employee
Tue, July 28, 2015
Hi, Good day! Please accept our sincerest apologies for what happened. I would like to make this right with you. Can you please provide us additional information such as the Order ID, Name, Contact number so I can investigate this and resolve the issue accordingly. Or you can contact us at 844-276-9377. Please know that this is not a normal occurrence in our company and our team works very hard to deliver great customer service all the time. Sadly this was not the case on your personal experience and again we apologize. We hope though that you give us a chance in the future to make your buying experience better if not the best. Thank you. Regards, May Customer Service Manager Anything Powersports