Anytime Fitness Michelle Fitzgerald and Jared Page Deceptive practices Entrapping Policies Leander TX
I was injured in the group fitness each time I took a class. This workout is just not good for me. They don't care - they want their money the only way you cna get out of the membership is if you are permanelty disabled or dead. Read their contract. They also initially tell you it's a one year membership but it's really for two years! They mislead you at every turn. Nothing is ever their fault! The scheduling app never works. I was sitting in Michelle's office and even though the discrepancy was right in front of her face - the app said I was signed in the computer said I wasn't she denied there was a problem!!! Then she tried the, well it's only you no one else has this problem - as though I don't matter!! As I'm doing my research I'm finding out that this is a company wide issue. It's how they are programmed to behave. Sound familiar?? You can check out Anytime you like but you can never leave!!! To get out of the Gym membership costs $3168!!!! I am now in the process of finding a primary care physician because the chiropractor who actually knows me well his opinion doesn't count They are harassing me daily, sending emails, texts and phone calls which when I was paying and not going to the gym I never received any phone call checking in with me to see if I was alright after one of their workouts. When you first sign up you have 2 days only 2 days to decide if this program is going to work for you or not!!!! Ridiculous!!! There is no way to know whether or not you are just sore or injured from their workouts in 2 DAYS!! It took me 3 weeks and I realized it was their workouts that were causing me pain so that I couldn't sleep because of my back and hip. I am a former athlete, I am a ballet dancer, tennis and volleyball player and swimmer. I still dance (swing and salsa), swim and play tennis. For some people I'm sure these exercises are fine. They are damaging to me!!!
1 Updates & Rebuttals
Tyler
Leander,Texas,
United States
Anytime Fitness, Leander, TX - Response
#2REBUTTAL Owner of company
Wed, August 28, 2024
Alessandra came in and registered for a 24 month membership and 12 months of personal training. We have everything from a month to month plan all the way to 24 months, and everything in between. Anyone over the age of 18 can pick whatever option they feel most comfortable with. But, like all gyms, the longer you join the less expensive your payments are. We have flexible options for all members to pause, transfer, or cancel the membership. Each option to cancel varies depending on the situation. If there is a permanent injury, then we can cancel the membership with $0 fees. All we need is physician's notification that the injury is permanent. If it's not permanent, we can pause it for whatever length of time the physician says is needed OR explore other cancellation options. She originally signed up for our semi private 3x/week contract. After about a month she came in and told us she was unable to do our 3x/week option and wanted to downgrade. To exhibit good customer service we allowed her to downgrade without paying our typical 10% downgrade fee. Our next interaction with her on July 10th was when she came in to dispute our 24-hour class policy. She was stating that she wanted to be able to have the ability to sign up, cancel, and or switch her scheduled classes all within 30 minutes of the class start time, even though she was aware of our class policy. On July 26th we received a customer survey from her which had a chiropractic medical note attached to it, with the date of July 18th. This was 8 days after she came in and disputed our 24-hour class policy. She had never called us or brought this note to us and we were unaware that she was having a physical issue that would prevent her from participating in exercise. Within hours of us receiving the survey, our club manager reached out to invite her in to go over her options in person. Our regional manager and another club manager both called her that same day to talk over the phone. It was that same day that our personal training manager emailed her to initiate a conversation about how we could best serve her under the parameters of our terms and conditions. She refused to come in and did not want to speak on the phone. She was communicating through email only. During these interactions our personal training manager attached a permanent disability form for her primary care physician to sign. If the PC deemed her permanently disabled, we would then be able to immediately end the contract. However, she had her chiropractor sign the form and he wrote that she was not permanently disabled. The only option that would appease her was an immediate cancelation of her contract. However, we re-reviewed the terms and conditions of the one-year contract that she signed. We sent her a detailed email listing her 6 different options to choose from to move forward. Again, unfortunately none of these options satisfied her. She has now ceased all communication with us.
I'd encourage anyone reading this to kindly review our 142+ Google reviews so you can see that we are not a place that practices bad business. We take pride in our outstanding customer service. Here is a link to our Google page if you'd like to look over all the positive things the Leander community has to say about us:
https://g.page/r/CfHTLbqucxynEAE/review