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  • Report:  #239090

Complaint Review: Anywhere In America Charters

Anywhere In America Charters Liars! They take your money and NEVER show up! Ripoff Las Vegas Nevada

  • Reported By:
    Coos Bay Oregon
  • Submitted:
    Thu, March 15, 2007
  • Updated:
    Wed, July 16, 2008
  • Anywhere In America Charters
    4990 S PARADISE RD
    Las Vegas, Nevada
    U.S.A.
  • Phone:
    702-730-3080
  • Category:

We purchased tickets for the charter bus to take us to LVMS on sunday March 11, 2007. We paid $110.00 for 2 tickets for the 1 day!! We got our passes and all info for the bus, come sunday...ANYWHERE IN AMERICA never showed up!! There were about 17 of us that pre paid for the charter bus to take us to the race, and the bus never came! Now they will not take calls, they only have an answering machine and are not returning any calls. While we were all in the lobby of the hotel, we were given several different answers from the people that work there, and then about 9:00am (which their paperwork stated "the bus will leave at 7:30am SHARP) they quit taking calls and only had an answering machine... to this day I have never gotten a call back.

THEY ARE VERY UNPROFESSIONAL, UNKIND, DISHONEST, AND AS FAR AS WE ARE CONCERNED ***THIEVES***

Joanna & Dave
Coos Bay, Oregon
U.S.A.

1 Updates & Rebuttals


Anywhere In America Charters

LAS VEGAS,
Nevada,
U.S.A.

Nascar Shuttle 2007

#2REBUTTAL Owner of company

Wed, July 16, 2008

Just to let everyone know, we are not in the business to "Rip" our customers off nor are we unprofessional, unkind or dishonest. We are NOT theives by any means!

This was our very first year in 2007 to do the Nascar Shuttles and we made many mistakes as well as many problems with other bus companies that we utilized. We had many buses that were late getting to the hotels and drivers that were unsure of where they were going even after they had been giving instructions and directions. It was a very, very tough weekend for all of us in the field, in our office and our customers.

Right after the race weekend was over, we contacted every person who called or emailed us with their complaints and we REFUNDED their money along with a letter of apology. We spent thousands of dollars to make things RIGHT with everyone that complained even Joanna & Dave from Coos Bay, OR who wrote this.

We know there was a lot of unhappy customers that weekend and I don't blame them for that but before you write bad things about a company, you should wait to see what they are willing to do to make things right! We immediately saw our many mistakes and refunded many customers to make things right!

We can honestly say that after speaking with every single person who complained about the transportation, they understood what happened and why so many things went wrong for us that weekend. They ALL thanked us for making things right which was refunding their money. We sincerely apologized for all the mishaps.

Since that year of 2007, Anywhere in America Charters no longer does Nascar Shuttle service. We only provide group transportation to the Nascar Events. So as you can see, we are very professional, kind, honest and make good on our mistakes!

Thank you

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