Complaint Review: AOL - America On Line

I have been with AOL for quite some time. I went to Verizon because it was less expensive for DSL. When I called AOL to cancell they told me they would give me 2 free months of the "Bring your own service" plan for $14.95 a month unlimited. I was on $4.95 a month just to get my email from those I hadn't contacted about my new email address.

Well my 2nd month was not up, and my billing cycle is on the 24th of each month, and AOL took $53.22 out of my checking account on May 6, 2004. I am a single mom and live paycheck to paycheck so this caused 2 checks to bounce, and $53.22 less in my account on top of the NSF fees. This also then caused me not to have enough money for rent. Also, I have accrued NSF fees from the vendors I wrote the checks to.

I have all documentation on this. I called and spoke to Melissa at AOL cancellation center. She assured me they would give me back my money and also give me another 2 free months. I didn't want it but she told me to take it, that it was free. I then asked her if I could give a credit card instead of my Visa check card and she told me yes. I then asked her if the credit would go back to My checking account even though I changed payment methods, she assured me it would go back to my checking account and that it would only take 3-5 business days. Melissa even admitted that there was a system glitch on AOL's part. Some how my account was switched back to $4.95 a month and that is how a racked up the $53.22. She admitted it was there fault. But then she said they wouldn't refund me my NSF fees that was the bank's decission and the decission of the vendors. I have since spoken to Vince, Eric, and Paul. I have asked everyone for the CEO and Presidents' name and address, but I am evaded. They will not give me the information.

I have all my documentation that proves every word I am saying. I now came to your sight and someone had AOL'S address. They will not refund me what they have caused me(excess monies and late fees.) I will now be sending documentation to AOL's CEO and President, and I will inform them that I am suing. Every person I spoke with advised me that it was AOL'S fault about my account. They should pay for their mistake and they refuse. They think by giving me 2 months free service that it will make up for everything. It won't. Not when i have to pay rent and put food on the table for my daughter.

Teresa
BRANDON, Florida
U.S.A.