Complaint Review: AOL/America Online

For some time, I remember being an AOL consumer on and off. But I never forget that sometime in Feb 2003, I joined AOL because I needed the dial-up service at work.

But since they were so slow and I kept shooting down pop-up ads more than I could function with the internet... I cancelled my membership in May 2003 via the phone AND fax. Yet they charged me the next month. I called AOL to ensure if my membership was cancelled before the next billing period and they said I never called!?!?!

In the back of my mind... prior to 2001 where my memory of cancelling AOL wasn't a pleasant experience and I do remember they kept charging me for 3 months in the past until I had to close my bank account.

So late in June 2003, I closed my account and opened a new one. Then I got a letter in the mail stating that I owe AOL $95.60?!?!

Then on Aug 10, 2004; I got a letter from AOL stating that I agreed to continue my AOL membership and will be billed $23.90/mo. WHAT THE?!?!?

How can they IGNORE my request? I am boycotting AOL for as long as I live!

Elisha
Gaithersburg, Maryland
U.S.A.