Complaint Review: AOL - America Online

I called America Online after Hurrican Ivan destroyed my home and all my personal belongings including computer etc. I had no home no computer and called 3 days after Ivan to cancel my account. They did not document or cancel my account but continued to charge me for Broadband and I did not have Broadband when I did have AOL.

I called them back after 5 months I got a bill and was outraged. They were charging me for services I no longer had or could of had after calling # 1 and no telephone service no computer and we were renting at the time. I have not used them since September of 2004.

So how can they charge me when I had nothing to go online with? Then when I would not pay they change the Bill to my wife's name. Oh but get this they deducted the charges from my credit card account without permission, I canceled it and then they charged again or tried to, but I filed a rebuttal.

I did call them again and the lady was yelling at me I could not understand what she was saying she was from who knows where. How can they legally do this?

John
Pensacola, Florida
U.S.A.