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  • Report:  #14759

Complaint Review: America Online

AOL charges for cancelled accounts.

  • Reported By:
    Los Angeles CA
  • Submitted:
    Thu, February 21, 2002
  • Updated:
    Thu, February 21, 2002
  • America Online
    General Post Office PO Box 29593
    New York, New York
    U.S.A.
  • Phone:
    1-888-265-4042
  • Category:

I cancelled my AOL account in November 2001(during a free trial) because I received an e-mail indicating that my account information was being used by someone else. I sent them a letter and also called to cancel.

In February, I received a bill in the mail. AOL is telling me that my account is past due in the amount of $57.80. Why? I cancelled and haven't used AOL since, and the service I used was a free trial. Is that someone still else using my account and I am not aware of it? or does AOL enjoy charging people for cancelled accounts?

Monica
Los Angeles, California

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