Complaint Review: Aol.COM

I bought a pc at walmart and it came with free usage of AOL. I cancelled after I downloaded another internet provider less than 2 weeks later. I was noticing that I was losing money somewhere for a couple of months and just chalked it up to my wife's bad checkbook habits. Finally I went to the bank and noticed that Aol had been debiting my account for the 29.00 dollars amonth that they charge and that the charges started right after I cancelled.

They billed me 2x on March13, once on June 11 and June 12, and 2x on July 12. It was a total of 143.86 I believe and boy was I ticked. I told the lady at the bank that I did not authorize these charges and ask her to start chargeback proceedings. It took 3 weeks to get my money back but they were still disputing it. I finally called them and argued with 3 different people whom I hung up on one after the other.

Finally I asked for a superviser and I got one. She claimed that I had opened a different account with a different email address and after a little bit of discussion she told me that if I just gave them my billing info they would give me 6 months free service and drop the charges. I still have not given them the account number and do not plan too. They must think I am stupid.

Before I left the bank the account manager who helped me told me she believed me 100% because they get this problem of double billing with AOL all the time. So consumer beware. I like AOL's setup as far as an ISP but the service and billing is the worst. They are ripooff artists galore. Thank you.

Peter
San Antonio, Texas
U.S.A.