Complaint Review: AOL

I cancelled my AOL membership on 10/12/2002. Received cancellation confirmation on 10/18/2002: "We are sorry to lose you as a customer, but we have canceled your AOL membership as you requested on 10/12/2002"
On 12/18/2002 AOL charged my credit card another time $ 23.90

Called AOl to dispute the charges and was told that I had a "second account". I never opened a second account and was not aware of a "second account", AOL could have mentioned that when they informed me that I was no longer a member. On 2/14/2003 they still refused to credit the $23.90 back to my CC.

Called Bank of America. They explained to me that if someone uses a second screen name it "automatically" opens a second account at AOL. This looks pretty much as a systematic trick to me: make people think that they are no longer a member with AOL and convert their second screen names into separate account and charge them...

Steven
apache junction, Arizona
U.S.A.