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  • Report:  #45595

Complaint Review: AOL

AOL rip-off charges to your account Internet

  • Reported By:
    — Sagiinaw Michigan
  • Submitted:
    Sun, February 16, 2003
  • Updated:
    Tue, February 18, 2003
*Consumer Suggestion: Try to talk to your bank and dispute the Credit Card charges *Consumer Suggestion: Try to talk to your bank and dispute the Credit Card charges

AOL created an account for each of my three teenage children and billed my credit card account without authorization.

AOL claims a pop up screen asks all users if they'd like their own account and by simply clicking yes new accounts are created -without a credit card number or any authorization.They simply bill the primary account holders credit card.

I have now received three monthly statements with FOUR AOL charges of $23.90 apiece- a total of $286.80.
I called January 7 and a representative said the charges would be removed and I would receive three free months.
The next credit card statement arrives and there are another four $23.90 charges.

I called today and spent 2 hours on the phone and was told a refund of $191.20 will be creditied to my account and I will recive 6 free months of AOL.

After going online and readiing the hundreds of rip offs by AOL the chances of restitution look slim.
IS THIS LEGAL?
What can be done?

Kathleen
Saginaw, Michigan
U.S.A.

2 Updates & Rebuttals

Steven

Apache Junction,
Arizona,
U.S.A.

Try to talk to your bank and dispute the Credit Card charges

#3Consumer Suggestion

Tue, February 18, 2003

You are right, AOL does not care at all if customers are pissed, but you might have a chance with your bank, they might credit the charges back to your account. What surprised me was that the customer service representative of my bank (Bank of America) was very well informed about AOL's practices. It looked to me like they receiving complaints about AOL all the time.

Steven

Apache Junction,
Arizona,
U.S.A.

Try to talk to your bank and dispute the Credit Card charges

#3Consumer Suggestion

Tue, February 18, 2003

You are right, AOL does not care at all if customers are pissed, but you might have a chance with your bank, they might credit the charges back to your account. What surprised me was that the customer service representative of my bank (Bank of America) was very well informed about AOL's practices. It looked to me like they receiving complaints about AOL all the time.

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