Complaint Review: AOL

The big companies must think we are all idiots out here. Sometimes I wonder about myself!! My daughter went in the navy 1 1/2 years ago and I called AOL @ that time to disconnect the service. Like someone else had said they sweet talk you into keeping some sort of service with them. I was paying 29.95 a month told them to just give me the cheapest rate so if she needed she could check email or whatever... $4.95, OK, thats good.

That was in Feb. of 04, last month I'm checking my bank account there was a 764.10$$$ amount taken from my account!!!!!! I almost had a nervous breakdown serious, just paid my billS and none of them had cleared yet. Knowing already how AOL operates I was very nervous, upset etc.

Why in the world didn't they bother to contact me before this happened? Would this ammount not through a red flag up to some one? Hell no because they don't give a S*#% about us folks out here its all about the money.

Low and behold I must have touched his heart that morning guess what I got refunded that very day. SHOCKED Then came July statement, The debit was only $154.95 petty cash BS I WANT MY d**n MONEY BACK. The sweetheart from last month talked me into changing from $4.95 to the $14.95 plan.

Remind you now my Navy baby thats 18 is stationed in Okinawa Japan for 2 years. This all for her. The sweetheart has nothing else to say. can't find where the charge is coming from because neither my daughter nor myself use AOL period.

My brother inlaw writes software swears AOL does nothing but catch all the trash. Trash attracks trash. dont mean people website trash.

Anyway this month they are refusing to refund my $$$$! MY kid dosen't use AOL! I don't use AOL! her old srceen name does!! I'm clueless.

I've had that old computer in my office since March of 2004 my ISP is sbcyahoo and I'm very satisfied with them. Had never thought anything about using AOL but apperently they thought about using me!!!!!!!!

Every one be aware THEY WILL SCREW US ALL IF GIVEN THE OPPORTUNITY

Kim
arlington, Texas
U.S.A.

Click here to read other Rip Off Reports on AOL

EDitor's Suggestions on how to get your money back!

HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:

Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.

According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.

If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.

Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!

DO NOT TAKE NO FOR AN ANSWER!

Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.

And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.

Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.

If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.

CHARGES TO YOUR CREDIT CARD

If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.

Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.

And good luck Let us know how you do!

ED Magedson Founder, Rip-off Report.com & Author of www.ripoffrevenge.com
EDitor@RipoffReport.com
badbusinessbureau.com
www.ripoffreport.com

Don't let them get away with it.
Make sure they make the Rip-off Report!

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