Complaint Review: AOL

To start my brother had subscribed to AOL internet service, I and my daughter had gotten a screenname on his account and after a year or two I took over his account so not for anyone to lose their screennames. I explained to AOL what my intentions were and told them to bill in my name and my address, which they did .

I paid 1 year in advance and this year in March I cancelled AOL. I was told that I would get a refund for what I had not used. I cannot remember exactly how many months I had left but it was at least 4-5 months. I have send them e-mail at least 4 times and have sent them the info they requested by US mail. To this day I have never received my refund.

I don't know what else I can do, but I will never refer them to anyone. I have heard a lot lately how AOL rips off people.

Sylvia
Port Arthur, Texas
U.S.A.