Complaint Review: AOL

COMPANY OR ORGANIZATION INFORMATION:

AOL Billing Operations & Svcs
P.O. Box 17200
Jacksonville, FL United States 32245 7200
(800)827-6364
aol.com

COMPLAINT INFORMATION:

Complaint #: 798010
Complaint Type: General Complaint (not a car maker)
Date Received: 9/9/2002
Primary Complaint Classification: Credit or Billing Disputes Secondary Complaint Classification: Service Issues Complaint:

Aol charged my Visa Debit card 23.90 in September of 2002 when I had already cancelled an account with them in August after I had discovered that they had charged 23.90 to my visa for an account my husband had set up. They credited my account account a week AFTER I had called to cancel.

I was told By " Dorothy" that my account would be credited right away. This unknown charge caused a check of mine to bounce so now I also have fees to pay after being charged for something that I had already cancelled and was told was credited. Now in September My account is being charged again for another 23.90 that I HAVE NOT authorized.

When I called I spoke to " JUDY" a very rude and horrible woman who informed me that even though my account was being cancelled a SECOND time and received a cancellation # from her that My account was still going to be charged and there was nothing she could do about it.

She Could not give me any information on the account because my ADDRESS did not match what they had on their files. My visa account matched well enough for them to charge me for something I neither want nor will ever use.( I have a cable Modem) but my address doesn't match well enough to give me any information on this account.

At this point I will be calling the bank immediately to have this charge stopped but I will also be reporting this to the local authorities and to the District Attorney's Office.

Desired Settlement: Refund
Settlement Explanation:
I want mY account to be credited and to never have another charge on it from aol ever again. I also want them to pay the bounced check fee that i incurred due to their fraudulent charges.
Customer Service Rep: Judy
Product or Service: Nothing
Model Number:
Account Number:
Order Number:
Salesperson:
Payment Made: Yes
Purchase Price:
Disputed Amount:
Payment Method: Credit Card
Purchase Date:
Problem Date: 8/11/2002
Complaint Dates: 8/11/2002, 9/8/2002


The bureau that will handle your complaint is:

BBB of Northeast Florida
7820 Arlington Expressway, #147
Jacksonville, FL 32211
Phone: (904)721-2288
Fax: (904)721-7373
Email: complaints@bbbnefla.org
WWW: http://www.bbbnefla.org

Linda
Sturgeon Bay, Wisconsin

Click here to read other Rip Off Reports on AOL

STOP! ..before you think about using the Better Business Bureau (BBB)... CLICK HERE to see how other consumers were victimized by the BBB's false or misleading information. Don't be fooled! It has been reported, when there are thousands of complaints and other investigations underway by authorities, the BBB has no choice but to finally give an UNsatisfactory rating to a BBB member business that is paying the BBB big membership fees every year. When a business is reported that is NOT a BBB member, BBB files WILL more likely show an UNsatisfactory rating, then reportedly shake down that company to become a member of the BBB. One positive thing about the BBB is, either way, if a business has an unsatisfactory rating with the BBB, you can be sure, the business is bad. But what about all those BBB member businesses that had complaints filed against them? Consumers never get to hear about them. What about the BBB advertising to the public? Is this a false and misleading perception they are giving about consumer confidence when dealing with a business? Click here to understand more of what consumers and business alike are saying about the BBB. You decide. ..Remember. The BBB membership is not earned, its paid for!