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Aol robbing people with unathurized withdraws Internet *EDitor's Suggestions on how to get your money back into your bank account!
I checked my bank account to find $30.90 auomatically taken. I called AOL to only talk to someone in India that could not speak the English language very well. I had to keep repeating myself. Very upsetting.
I do not, will not ever want AOL on my pc. AOL does damage to your computer. I had to flatline my daughters computer to get AOL out of her system.
I signed up for free trial over one year ago. Then cancelled after trying it on my own computer.I did not like the service so cancelled the service but they allowed me to keep my screen name. Then I flatlined my computer as well.
I have had roadrunner for over 6 months to see that this subsidairy company of Time Warner has taken money form my account that will cause me great financial difficulties.
Now they tell me they need their investigators to investigate and will refund my money in 2 weeks. That is unreasonable to accept a two week return of my money.
I called Time Warner who is a parent of AOL and they reconnected me with AOL in another country other than India. Goodness can't these companies keep United States business within our own country!
Helen
dayton, Ohio
U.S.A.
Click here to read other Rip Off Reports on AOL
EDitor's Suggestions on how to get your money back!
HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:
Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.
According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.
If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.
Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!
DO NOT TAKE NO FOR AN ANSWER!
Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.
And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.
Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.
If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.
CHARGES TO YOUR CREDIT CARD
If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.
Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.
And good luck Let us know how you do!
ED Magedson - Founder, Rip-off Report.com & Author of www.ripoffrevenge.com
EDitor@RipoffReport.com
badbusinessbureau.com
www.ripoffreport.com
Don't let them get away with it.
Make sure they make the Rip-off Report!
We are not lawyers.
We are not a collection agency.
We are Consumer Advocates.
...the victims' advocate
WE are Civil and Human Rights Activists
We are a Worldwide Consumer Reporting News Agency
...by consumers, for consumers
CLICK HERE to read about Credit Card Scams... find out how to get your money back. *Rip-off Report Investigation provides valuable information.
4 Updates & Rebuttals
Jeff
Gilbert,Arizona,
U.S.A.
I've been through hell and back with AOL
#5Consumer Comment
Fri, August 10, 2007
I can't believe their still in business. First, when they send you a disc or their services is available on a new computer purchase, they say no credit card required. But once you sign up, they do require it because you have to cancel it right before it expires.
I cancelled mine on time, yet they were still billing my credit card. They would not remove it for months. Then they said they would, only for it to come up on my credit card bill the next month. Then they try and talk you into giving it to you free, but you must get another 30 days free. I guess that is their way to say sorry, but then they will hose you once again.
This company is a joke. Since cable companies provide good internet service. AOL is trying anything they can to make a buck.
Jeff
Gilbert,Arizona,
U.S.A.
I've been through hell and back with AOL
#5Consumer Comment
Fri, August 10, 2007
I can't believe their still in business. First, when they send you a disc or their services is available on a new computer purchase, they say no credit card required. But once you sign up, they do require it because you have to cancel it right before it expires.
I cancelled mine on time, yet they were still billing my credit card. They would not remove it for months. Then they said they would, only for it to come up on my credit card bill the next month. Then they try and talk you into giving it to you free, but you must get another 30 days free. I guess that is their way to say sorry, but then they will hose you once again.
This company is a joke. Since cable companies provide good internet service. AOL is trying anything they can to make a buck.
Jeff
Gilbert,Arizona,
U.S.A.
I've been through hell and back with AOL
#5Consumer Comment
Fri, August 10, 2007
I can't believe their still in business. First, when they send you a disc or their services is available on a new computer purchase, they say no credit card required. But once you sign up, they do require it because you have to cancel it right before it expires.
I cancelled mine on time, yet they were still billing my credit card. They would not remove it for months. Then they said they would, only for it to come up on my credit card bill the next month. Then they try and talk you into giving it to you free, but you must get another 30 days free. I guess that is their way to say sorry, but then they will hose you once again.
This company is a joke. Since cable companies provide good internet service. AOL is trying anything they can to make a buck.
Mike-nj
Hewitt,New Jersey,
U.S.A.
aol - been there
#5Consumer Comment
Tue, July 31, 2007
I can't believe they are still pulling the same crap!!
About 5 years ago, I responded to a "free" one month trial membership to AOL. At the end of the trial I called to cancel my trial membership, AOL offered me an additional 2 month membership, free, to continue reviewing their services and consider joining. At the end of the 2 months I again called to cancel my membership and again they offered me an additional 2 months free service. This happened 2 more times until I told them I did not want anymore free time and did not want to subscribe. They sent me an email to confirm my cancellation of the "free trial" membership.
A month later I got a charge on my credit card from AOL. I called, demanded to speak to a supervisor, explained my concern and you will not believe what happened next (or maybe you will). The "supervisor" accused me of taking advantage of the free membership and said I owed AOL for the free time. He said I was being unethical for receiving 6 months of a free subscription and not paying for it. He accused me of taking advantage and even yelled at me and bullied me. I was furious. I convinced him (or thought I had) to reimburse me and send me an email to verify it. Bottom line, he lied to me. He sent me the email but never reimbursed my credit card account. I was steaming. I called back, got the same salesperson, and before I could give him a piece of my mind he started arguing again about me being a thief and so on.
I immediately contacted my credit card company, the better business bureau, and the attorney generals office in Florida. The credit card company immediately credited my account, saying "oh yes, we have had many reports like this about AOL". Can you imagine? The attorney generals office called me back and had me forward all my email correspondences and a detail letter of what happened. A couple of months later I received a written apology from AOL.
I still receive promos from them every once in a while - as if I'll ever, ever, have anything to do with AOL/Time Warner, again, ever!! So that's my story. Good luck, I hope all works out for you.