AOL STEALING MY MONEY
I ORDERED THE AOL DSL IN NOVEMEMBER 2001, AFTER CAREFUL THOUGHT I EMAIL AOL,,TOLD THEM TO CANCEL MY ORDER. THEY RESPONDED WITH,IT HAS ALREADY BEEN SHIPPED. I SAID I WAS RETURNING IT. WHEN I RECEIVED THE DSL MODEM, I CALLED AOL TO FIND OUT HOW TO RETURN THIS MODEM. I WAS TOLD I HAD A FREE MONTH SO JUST GO AHEAD AND USE IT. I SAID NO AND I WAS RETURNING IT,THE AOL CSR SAID,,OH WELL. I SENT THE MODEM BACK. LAST MONTH ON MY CREDIT CARD WAS A CHARGE FOR $31.05 FOR DSL PLUS REGULAR CHARGES FOR AOL ACCOUNT. I CALLED AOL TO GET THIS RESOLVED. THE GIRL CHECKED TO SEE THAT THE MODEM WAS RETURNED AND SAID SHE WOULD CREDIT MY ACCOUNT. THEN ASKED ME HOW I LIKED AOL,,TOLD HER THE PROBLEMS I HAVE BEEN HAVING BEING VERBALLY ABUSED AND SLANDERED ON DAILY BASIS IN THE CHAT ROOM. SHE GAVE ME EMAIL ADDRESS AND PHONE NUMBERS TO HELP ME. SHE GAVE ME 2 FREE MONTHS OF AOL SERVICE FOR MY PROBLEMS. THIS MONTH I GET MY CREDIT CARD BILL. THERE WAS NO CREDIT FOR 31.O5 AND AN ADDITIONAL CHARGE OF $31.05 FOR DSL. I CALLED AOL TO GET TO THE BOTTOM OF THIS. AFTER ONE HOUR AND FORTY-FIVE MINUTES AND TALKING TO 12 MORONS THE PROBLEM HASN'T BEEN RESOLVED. I WAS DISCONNECTED,,TRASFERRED TO EVERYONE IN AOL.I WAS GIVEN ANOTHER FREE MONTH OF AOL SERVICE. ONE PERSON SAID SHE WOULD CORRECT THE PROBLEM AND THEN I WAS DISCONNECTED. I CALLED BACK AGAIN AND OF COURSE GOT SOMEONE NEW. THE LAST PERSON I TALKED TO SAID AOL CANNOT REFUND MY MONEY,,CAUSE EVEN THOUGH I RETURNED THEIR PRODUCTS HOW DO THEY KNOW I DIDN'T STILL USE THEIR DSL. THEY SAID THEY ALREADY PAID MY PHONE COMPANY FOR THE DSL SERVICE. I CONTACTED MY PHONE COMPANY TODAY. THEY SAY THAT IS A LIE. SO NOW I STILL HAVE A $62.10 CHARGE ON CREDIT CARD THAT AOL WON'T DO ANYTHING ABOUT AND I HAVE NEVER USED THEIR DSL.
LYNN
parma ohio
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