Complaint Review: AOL

After several phone calls and waiting on hold, I was finally able to cancel my AOL account.
I was curious as to why Time Warner dropped AOL from their name, and after some research and an article in the New York Times, I was convinced I wanted to get another service. Time Warner called AOL an embarrassment to their company, and cited reasons of unethical business practices.

I am convinced that AOL thrives on fraudulent billing, and if everyone that tried to cancel the service the first time they called were successful, AOL would not be around.

I have the same story as many others do, so I won't go into the details.

My advice to anyone who wants to cancel AOL, be advised that it will not be possible on the first try. AOL is essentially a "virus" that is all but impossible to remove from your computer. When you make the decision to cancel, make sure you get the name of the representative, and a cancellation confirmation number.
After I was unable to cancel the first three tries, I decided to go into my billing preferences and remove my credit card number. Not only is that not possible, it will not let you back out unless you provide another billing method.

After I finally cancelled, I was mailed a confirmation and an invitation to join again.

I am convinced that AOL will get what is coming to them.
Good luck to anyone who tries to cancel!

Marilyn
Clearwater, Florida
U.S.A.