Complaint Review: AOL - Trilegiant

I first noticed the unauthorized charges in September of 2003. My credit card bill had been charged $1 for each of the above-mentioned services. I immediately called AOL, as the acronym was located in the charge description, and all they could offer is a phone number to contact each individual company.

I did and after a discomforting phone conversation they agreed to end the membership I never signed up for, a conformation number was given. On 12/26 an "AOL Credit Report" change of $9 showed up on my Credit card statement. I will attempt to contact them Monday for reimbursement of the charge, but did not want to wait until then to express my disgust on this deliberate unethical business practice. And I am certain it's deliberate by the thousands of similar complaints I've read.

I have contacted my credit card holder and they have also confirmed large numbers of the exact same complaint. The only way I could be assured no additional unauthorized charges was to report my card lost or stolen, which is a 100% correct statement. It was stolen.

For me this is a matter of principle and not monetary loss, therefore I am committed to confrontation. In my spare time I will phone and email this complaint to every contact point I can find on Trilegiant and AOL. Customer service reps don't seem too sympathetic so I will be trying to contact sales reps and any other points of contact they use to generate revenue. If they are talking to me they can't be cheating others.

Rod
Dallas, Texas
U.S.A.