Complaint Review: AP9*Essentials AP9*Connections

We ordered goods from a TV ad (which itself should be a rip-off report); one month later our credit card started receiving billings from Essentials and Connections for 12.95 each. These companies were unrelated to the original purchase.

Within the magical 60 day window, I called and finally moved through the telephone maze to reach a human. The attitude was belligerent, and the person could only issue a credit for the last billing on one of the two supposed memberships (the 2nd membership was a 'different department').

The supervisor I was transferred to was more helpful, but kept trying to point out that the service approval was taped when the TV ad order was filled; I kept replying that the services were neither approved nor authorised. Finally he agreed to reimbursing the first month's charge; he was also able to do the same with the 2nd membership.

I was promised full credit within 5 days - this will coincide with 60 days after the charge first appeared! Surprise! Will let you know which comes first...

Red
Ft. Lauderdale, Florida
U.S.A.