Ap9 Galleria Aka Ap9* Simply You Ap9 Connections ripoff charged my credit card under 3 different names Internet
i looked at my bank account online this morning to find that ap9 connections and ap9 simply you had been charging me , when i called them and asked for a supervisor the operator was nasty and told me nope. i told her i want my money back she said nope i told her i would report her to the bbb she said so i had already called this company once and told them to take me off of theyre program and that these charges werent authorized.
Cathy
gardner, Massachusetts
U.S.A.
3 Updates & Rebuttals
Cathy
Gardner,Massachusetts,
U.S.A.
NEVER RECIEVED A 25.00 GIFT CARD
#4Consumer Comment
Fri, December 17, 2004
First of all when I called and asked why I had so many different charges I was treated rudely by one of the customer service reps. When I told them I wanted to cancel my membership she said NOPE. When I asked for her supervisor she said NOPE. When I asked for my money back she said NOPE I call that bad service I didnt recieve any 25. gift card from kmart or any kind of service through this company so I think that they're records could be wrong . I still find debits on my account from theyre company for 14.95 I have turned them in to the Better Business Bureau. I wouldnt refer them to anyone and I really would like them to leave my bank account alone once and for all.
Sarah
Omaha,Nebraska,
U.S.A.
Membership Services Responds to Cathy, Gardner MA
#4UPDATE Employee
Thu, December 16, 2004
Dear Cathy,
It is our mission to make sure that your experience with our programs is satisfying. We were able to locate memberships for you in three of our programs. According to our records, you enrolled for these savings-oriented memberships via the Internet. Our records reflect that the three sales were valid. In order to enroll in each of the programs, you were required to complete an online order form and provide your personal information, including your name, address and credit card number. Without providing such information, you would not have been enrolled in the programs. Our records further indicate that for one of the programs, on November 1, 2004, you ordered a form off the program's website to redeem a $25 Kmart gift card that was offered for trying the program. Despite your valid enrollment in the programs, however, all three of your memberships have been canceled and you were fully refunded for each of those memberships. If you have any questions or if we can be of any further service, please call our Member Services Department at 1-800-411-0821. Thank you.
Sarah
Omaha, NE
Sarah
Omaha,Nebraska,
U.S.A.
Membership Services Responds to Cathy, Gardner MA
#4UPDATE Employee
Thu, December 16, 2004
Dear Cathy,
It is our mission to make sure that your experience with our programs is satisfying. We were able to locate memberships for you in three of our programs. According to our records, you enrolled for these savings-oriented memberships via the Internet. Our records reflect that the three sales were valid. In order to enroll in each of the programs, you were required to complete an online order form and provide your personal information, including your name, address and credit card number. Without providing such information, you would not have been enrolled in the programs. Our records further indicate that for one of the programs, on November 1, 2004, you ordered a form off the program's website to redeem a $25 Kmart gift card that was offered for trying the program. Despite your valid enrollment in the programs, however, all three of your memberships have been canceled and you were fully refunded for each of those memberships. If you have any questions or if we can be of any further service, please call our Member Services Department at 1-800-411-0821. Thank you.
Sarah
Omaha, NE