Complaint Review: AP9 Shoppingessent

(((personal info redacted)))

Recently, I want to use my debit card to make a withdrawal, but , when I checked my balance, I was in shocked because my balance was under $300 which I knew something was wrong so I got a print of my bank statement. I know a company called blockbuster.com on my statement which a purchase amount of $20.95.

I called my bank to inquire about the purchase and they informed me that purchase was made online and it appears that the charges have been made since 2006. The customer support rep transferred me to the fraud unit who advise me the steps to take to get a full refund. I was asked did I make the purchases online and I stated no. I was not aware if I had signed up for anything.

I told them that American Express, without my approval, had signed me for ID protection for a monthly fee. I told them that I had since canceled that service. Since they mentioned that the charged started in 2006 and I stated I believe that was around the time I received my American express card. This company may have taken over to $700 from my bank account.

Steve t
Decatur, Georgia
U.S.A.

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