Complaint Review: APC

Several months ago Staples was selling an APC ES-500VA backup power supply for a decent price, and it had a $15 rebate.

I have a computer and a 19" monitor, and according to the packaging, the UPS would work with this setup for 4 or 5 minutes.
I wouldn't have bought it had the packaging stated otherwise.

To make a long story short, the first time the power went out so did my computer and monitor. Zap, right in the middle of a document I was creating and lost.

I figured it was a fluke. Then it happened again. Data loss again.

Just for a test, I just plugged the monitor alone into the APC unit. I then shut off the circuit breaker and guess what. Zap. Off again. The thing wouldn't even power my monitor.

I emailed APC- twice, and related this story. I suggested that they might consider giving me some kind of credit towards a larger UPS that would work with my setup.

They didn't even have the courtesy to answer me.

I have now gone back to using an old TrippLite UPS which is powering not only my 19" monitor, but 2 computers as well.

I will not buy another APC product. I can't say whether their products are good or not, judging by the POS I got stuck with.... but they obviously could care less about their customers. They could have at least had the decency to answer my emails.

APC you stink!

mrsfixit
Bartonsville, Pennsylvania