APC Automotive Consultants Century Warranty Services Deliberately denied claim of refund and charged $735 for 2 months instead of $336 only. Chesterfield MO
I entered into a service contract with Century Warranty Services Inc (CWS Inc) offered by APC Automotive Product Consultants (Sterling McCall Lexus) on May 1, 2024.
I put a down payment of $399 and $168 every month for 2 year contract payment with 5 yr or 60,000 miles contract. I paid $399 on May 1, paid $168 on May 31 and they charge me again $168 on July 1.
On July 2 i found out that I still have existing and active service contract from ASG thru my Houston Credit Union when I got the car on 2021 and valid until July 2025.
I immediately called CWS Inc and cancelled the contract and stop their monthly charges. I was told they'll give me a prorated refund since the contract was used for the month of May and June only. I called them and they said I'll get a zero refund.
They claimed that I drove more than 9,000 miles in 2 months. I sent them my Miles Wise from AllState showing I drove only 650 miles for May and 820 miles for the month of June 2024.
I sent all the documents they require to justify my refund but when I called 'the agent Lowanda' said it won't make any difference and won't get any refund. They ripped me off.
1 Updates & Rebuttals
Irv
United StatesIts Up To You
#2Consumer Comment
Sat, August 17, 2024
If you have the documentation you say you do and this all happened exactly like you stated, then take it to small claims court where you don't need an attorney and include the car dealer as a defendant. The other alternative is you can just sit there, do nothing and complain.