Complaint Review:
Apex Financial Networks
Filed against:
Apex Financial Networks
4449 Easton Way
Columbus OH 43219
Complaint Description:
On August6, 2010 I was contacted by Apex Loan Manager Vickie Owens (877-862-0138 ext 140) that I had been approved for a loan of $5000 which I had filled out on line. She said she would send me an email which would explain the terms and what I would need to close the loan process. When I got the Email it said I had been approved for $5000 and I would need to send the following - one photo id with D.0.B, utility bill and 2 recent paystubs. The email was sent by Marion Mahoney (admin dept / new account) After I faxed over the paperwork I called Vickie back she then told me that the lenders would approve the loan if I would put $748.00 into an escrow account and this would be used to make my first 6 payments. I sent the $748 dollars money gram, and then called Vickie; she said the money would be in my account by Tuesday morning 9:00am August 10, 2010. Tuesday morning no money, I called Vickie 10:00am and she said it will be in the account in the next 3 hours(little did I know at 10am they were picking up the money from money gram- I called money gram to try to stop the payment by that was at 9:30pm way too late.). 3 hours later no money. Call Vickie 2pm 4pm 5pm 6pm 7pm. would not answer. I then called customer service. I talked to a supervisor name Jeremy. This customer service supervisor says to me that the loan had not been approved yet and I would need another $700 sent to them money gram but instead of $5000 dollars the loan would be $8000 at only a couple more months at the same price. I started to ask question about what the loan manager Vickie said this deal was closed last night and I would get my money this morning and Jeremy said all loan has to come thru customer service. Jeremy then said he would email me a new loan agreement and now with another $700 dollars my first payment would not be due instill September 2011. (I did some quick math $124.43 x 48 months at 9% does not equal $8000 dollars.)Jeremy said after I sent another $700 in 3 hours the money would be in my account and I would get all the paperwork in the mail in about a week but my first payment would not be due for a year. ( i did not send another $700 but After investagating the company i call the leasing office address on apex letter head. I talk to sue who is the building leasing manager she told me that Apex had not been in the build for years. I had been Rip-off.