Complaint Review: Apex Inc

Merchant Name: APEX INC GOOGLE REALTY

TRANSACTION 06/03/2016: $2,310

TRANSACTION 06/05/2016: $1,320

Apex Google Realty Inc called me on 6/2/2016. They are a google ad words company that is supposed to manage your advertising campaigns on google. They apparently are advantageous because of the volume of business they do with Google you are supposed to get a better rate than going to google directly. They told me they are running a 2 hour rush sale and that it is urgent to sign up immediately in order to be able to advertise with them. We ran through a series of examples of how they would help me and told me that I was able to cancel at any time after 30 days of use, however if I paid for 6 months in advance that I would be able to save 50% and if I still wanted to cancel after 30 days that I was able to. Thinking that there was not much to lose I decided to sign up.

Initially Apex seemed like a representable vendor. The first 2 days was a great experience and I had a few different coworkers, friends and family test the searches to make sure that they were working properly, and the first few days they were. After the first week however I noticed a drastic change. The service that they promised was no longer working, barely any of my paid searches would come up. I called Apex numerous times and could no longer reach them. I sent many emails and never got a response. I then finally received a call from one of the managing partners, Shaun and I told him that I no longer wanted to continue the service. Shaun refused to listen and told me to let it play out the rest of the month, and if I was still unhappy that he would refund me for the remaining 5 months. Shaun assured me that I would be in his circle of preferred customers and that I could reach him at any time if I had any questions or concerns. I tried emailing Shaun a few times after the call and I never received a response.

I then called Chase and filed a dispute. The information that I received from Chase that Apex submitted says a few things that proves that they are untruthful. On the bottom of the page of “Chargeback Comments” it says, “Provided to said client was 9 ads placed in the Top 3 spots on the first page of Google.com, shown in the state of Florida and 4 surrounding states, on all devices (mobile ect.), ads are up 24/7, unlimited clicks to website from ads placed, extra text lines and also sitelinks making the ad larger and increases traffic” First off I want to say that I am not licensed to do real estate in any state other than Florida. Why they would set up 4 other surrounding states is beyond me and could actually get me in trouble with the Florida Board of Realtors for advertising and doing business in a state other than Florida. Secondly, I have proof that my ads were not up 24/7 and they removed certain ads to save money with Google and did not do as promised by advertising my ads 24/7. You will see various screen shots attached proving that the ads were not working 24/7. I intentionally had many other co-workers, friends and family test it out and see if was working. They also experienced the same as I did and did not see any of my ads.

Lastly I called Google adwords directly and showed them the document that they emailed you and me showing the clicks that were supposedly clicked. I knew immediately that they were manufactured based on how big the area is. For example: if you researched and looked up how many people Google searched New York, NY and Dothan, AL you would get 100x’s more searches for New York, NY. The same is true with some of the searches that I signed up for. The data that Apex provided just didn’t make any sense. So I called Google Ad Words and they confirmed to me that it looked like it didn’t make sense. They also told me that most companies would not copy and paste that data into a word document because there is nothing from Google indicating that the statistics and data is accurate. They told me that I needed to get a report from Google that shows the data not a inputted text in an email.

Attached you will find unresponsive emails, search test done and much more. Thanks so much for looking into this further. I look forward to talking to you and discussing how we can fix this. Thanks.