Complaint Review: APEX MERCHANT GROUP

An agent from Transtech came to my shop and I signed with them. Less than a year later another person came by from Apex and requested to offer me better rates and better service. After looking at the rates, they were cheaper than what I was paying.

I asked right away if I would have to pay any canellation fees for cancelling from the other company within less than a year. I was reassured many times that I would not be.

About 2 months later, My bank statement reflected charges totaling $695.00 for close fees to the other account. When I contacted Apex about this, they referred me to their main office. When I called the main office, my call was automatically sent to an answering machine.

About 2-3 days later I received a call from someone and they assurred me that I would recieve $300.00 back for the fees and send in a request to get additional money back for the close fees. After doing so, I never recieved any money nor would anyone else return my calls.

I started searching the company online and saw that the company that I cancelled with is the same company that I had just signed with. They got almost $700.00 and still had my business.

Upon further investigation I found out that I did not recieve the proper equipment that was on my lease aggreement. I was paying for equipment that I did not have. I had finally had enough.

I boxed all equipment and typed cancellation letters and returned it all to them by certified mail. These companies are a complete fraud and they prey on consumers who are unaware of proper fees and quipment for merchant services.

I have all documentation from the first contract to the last and all statements from these companies and they are all the same. Do not sign with these companies. Research Better Business Bureau and other sights for upstanding merchant providers before you sign with anyone.