Complaint Review: Vivint

Shortly after reports of odd encounters with strangers in our small neighborhood ( a stranger offered to help bring groceries inside for me.) a man who spoke quickly & earnestly knocked on our door offering free security equipment & installation. He identified himself as Shawn Monson of Apex Alarm. Polite , but intent on selling the system.  Phrases like " we are only here today " , "This is the last free one unless your neighbor Mr--- takes it." Your neighbor , Ms. ... just purchased one ", "This is the best new equipment out there & no one else has it" ,"Our installers are in the neighborhood right now" ....  classic lines , I know.

We had discussed getting a system after a few home invasions locally , & many more unknown people walking / driving through our small , limited access neighborhood. Some research had been done , but probably not enough. The offer seemed good for equipment received & monthly cost. The installers seemed knowledgeable & professional. We signed & had it installed Nov. 2008. One of the remotes would not work & Shawn said they would get another one to us , still waiting.

Neither remote has worked for about a year ; Apex told me I would have to pay for replacements. The system has gone off without reason 3x , & would not respond to code input for several minutes. We were told the system would signal fire / police / medical , & the Apex operator would respond through speaker on unit - it does none of those. Sensors keep falling off doors ; I just re- glue them . At times sensors do not pick up accurately. System has been off more than on ; don't really feel more secure with it. Our contract also has auto renewal clause , & a " Limitation of Lawsuit ; Waiver of jury trial clause.