Applause Tickets - Theater And Entertainment Services Bait and Switch. They confirmed Broadway ticket purchase, when already sold out. Conveniently had great seats for lesser Broadway show. ripoff New York New York
I was going to NY so I purchased Phantom of the Opera Tickets online Friday, March 24, 2006. The show was for the following Monday evening, March 27. Later I recieved an email with a CONFIRMATION NUMBER for my purchase.
When I tried to pick up my tickets at the box office the night of the show, they weren't there. I called immediately and was told that the show was sold out and that they had sent me an e-mail telling me so. This is not true. No e-mail was ever sent in that regard.
I was upset because we had come to see a show, and Erik had the solution. They had great seats available to another Broadway show and would I be interested in those. It was for RENT, a show I didnt really want to see, but we were all dressed up and ready to see a musical, and it was going to start in 15 minutes so I had to decide quickly. Take the inferior show or go home.
We took the show and it was just OK. I DID recieve the e-mail that showed that we changed Phantom tickets to Rent and the charge to the credit card. It looks like I got caught in a classic Bait and Switch scheme.
Tiffany
Crowley, Texas
U.S.A.
1 Updates & Rebuttals
Todd
New York,New York,
U.S.A.
Unfairly Accused
#2UPDATE Employee
Tue, April 25, 2006
My company has been in business serving clients from all over the world for nearly 20 years. One of the things we pride ourselves in, is customer service. Occassionally orders do go awry, but we have always prided ourselves in trying to resolve those situations in the finest matter.
I think it is important that you see the resolve that took place in this particular circumstance.
Hi Nikki,
The following message was sent to you regarding your order in response to your order.
It is stated on our website that occassionally tickets will not be available and we will offer to book you another show or date.
Message sent to:
Friday March 24, 2006 @ 3:22pm
Unfortunately, we have no seats available for PHANTOM OF THE OPERA Monday March 27, 2006.
Would you like to try another date or show? Thank you, APPLAUSE
As far as "Bait & Switch" you were never billed for tickets until you agreed to see RENT. Charges are done manually not by computer and do not occur until after a show is booked.
I am sorry to hear that you found a show about people in New York dealing with AIDS disgraceful. It is after all a "TONY AWARD" winning musical that has been playing in New York for over 10 years to sold out audiences.
I do however understand your frustration and dissapointment. In Leiu, I am going to credit your card for all service fees included on your order for a total of $78.00.
If you choose to see another show in New York...Please call me and I will personally handle your request to make certain that you are completely satisfied with you next theatre experience.
Thank you,
Todd Freeman
APPLAUSE
To which I received a responding THANK YOU for your consideration.
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