Complaint Review: Apple.com

The Apple.com OSX app RIP-OFF Scam

On October 14, 2014, I foolishly brought from Apple.com their OSX Lion 

app for 19.99

After receiving the single unit Mac app license through email.  I tried to redeem it.  

Following the Apple Inc. license agreement, pdf file I had printed out hard copy.  Also opening an Apple ID account as instructed.

Unfortunately it proved to be impossible to REDEEM the OS X Lion app to install.

So On October 16, 2014 I called their customer service tech 800-692-7753 for App Support.

I spoke to a tech person who advise me to go on a Share your screen.  

Another big mistake.  I downloaded the Share your screen software Installed it and stated following his instructions.  

This was to creepy for me.   Felt like your being staked or giving the spyware OK.  For goodness sakes I just wanted to upgrade my OS X from Snow leopard to Lion.

I told the tech person to just forget it and that I would buy the

software on a jump drive or DVD.  I requested a refund of my 19.99.   

He said he checked with his supervisor came back to say a refund COULD NOT be issued.  

I told him there is a link on the Apple.com to request refunds 

and since I had not got to use the app at all.  

He said there was nothing he could do.  

Question why should any customer have to jump through HOOPS to received something already PAID for?  Mind you I have been a Apple customer for nineteen years and have never brought an app of any kind and probably never will again.  So I filed a complaint with the Apple.com customer service, bbb.org and Rip-off report.