Complaint Review: Apple Computers Inc.

I took my Apple Computer into the Apple Store at Renaissance at Colony Park in Ridgeland, MS on December 21, 2009. I was having a problem with the DVDs being ejected and wanted a repair. My computer was taken to the back to be "checked" as the clerk told me, and then I was told that I would need a completely new drive and that it would have to be ordered. I was asked to sign a form authorizing the replacement of the old drive and given a quote of 3-5 day turn around.

Today, December 30,  I was called and told that my computer will be sent off to the repair facility. I was later called back and told that it was not honored under my warranty for damage. Now my warranty is up. That means it was checked twice and okayed. Then they decided it was not suitable while they are short staffed. I was make a promise in the store, over the phone, and on paper. There was no confusion at any of those times but now they are trying to go back on the promise. If I has agreed to pay an amount for the computer and they fixed it I could not later refuse to pay. An agreement is an agreement. I have had to put my work on hold. This has help my business and my money back. I deserved what I was promised 3 times. I called the national customer service number and they were no help.