Apple Ford Apple Used Autos Apple Ford Shakopee Service and sales are dishonest and incompetent! Shakopee Minnesota
Apple Ford Shakopee Minnesota is a VERY BAD place to buy a vehicle! This is one of many complaints I will write. I have a 2014 Ford focus we bought there, accessorized at Apple Ford, and serviced there and have been in there FIVE times over the last two years for the transmission.
We were lied to by the service lady, stating the transmission clutch only, was covered for 100,000 miles, no deductible. Only to find out, today 5/8/2019, for the 1st time, it isn't. So we get a deductible to pay, every time we go in! Then talking to Brian, who stated in a recorded phone call today, "I can make any decisions I want here", and I asked "even over the service manager Kevin", he said: "well, I can". That's recorded.
If tho he has this power and authority, he didn't do anything but tell me, it will never be fixed right, it's a Ford design issue, and not their problem. Furthermore, my wife, who dropped off the car every time, was never told about ANY deductible, told what they did to "fix" it, told that it wasn't covered, or told that it can never be fixed.
They threatened if I didn't pay up, they would keep the car. (I will challenge the charge on my credit card statement.) I asked why, if he's telling me AFTER 5 times it will never be fixed there, he didn't tell us this from the BEGINNING, or after the 1st time, or 2nd, or any time thereafter! So someone was VERY dishonest and I feel cheated. But I'm not surprised as Apple Ford Shakopee falls under the rest of the dealerships as dishonest salespeople and incompetent service department.
I did ask, if it will never be fixed, and we have to keep paying money, what should we do? He said, "Buy a new car". Ok, Apple Ford Shakopee Minnesota, so the certified one you sold us, apparently is a bad "apple" and that's your solution? We will, this summer as planned, just NOT from Apple Ford....or even a Ford at all now. Sad, we will never go back, and the company that I own, will suggest all customers to have their cars taken somewhere else. Sorry, but I can't consciously let others get destroyed by dishonest people at Apple Ford.
BBB, state of MN, Ford corporate, ripoff report, and many other complaints will be written. I will get answers as to why one guy said he has authority over managers, and why we were lied to about this "certified" car and extended warranty, and the Ford clutch warranty...then told...."it will never be fixed right" by TWO people there AND Why we were lied to by the service department, AND/OR the sales lady.
2 Updates & Rebuttals
Robert
Irvine,California,
United States
Comments
#3Consumer Comment
Fri, May 10, 2019
Only to find out, today 5/8/2019, for the 1st time, it isn't. So we get a deductible to pay, every time we go in! ...Furthermore, my wife, who dropped off the car every time, was never told about ANY deductible, told what they did to "fix" it, told that it wasn't covered, or told that it can never be fixed.
- This makes no sense. You say you have taken your car in 5 times for a Transmission issue, yet this is the first time you had to pay a deductible. So the other 4 times you didn't pay one? If that is the case why would they mention anything about a deductible? Then as for asking what was done, they may not have told you...but did you ASK?
They threatened if I didn't pay up, they would keep the car. (I will challenge the charge on my credit card statement.)
- That isn't a threat, when you took your car in for service you(or your wife) signed an Authorization order. That included statements that you would be required to pay for the services performed before your car will be released. That is not something unique to this dealer, it is how ALL mechanics work.
As for disputing it with your credit card. Do you really think you are the first person to try this? The credit card companies know this, and while they may take your dispute, and may issue you a temporary credit until they investigate. As soon as they talk to the dealer they will deny the dispute.
Now, with all of this said, the issue comes down to a couple of items. Are these repairs covered under your State's "Lemon Law", with you not having to take the car in until about 2017 according to your report and it is a 2014 car it is unlikely but you may want to look.
With the deductible, the question is what was authorized work? Did either of you sign authorization for them to do the work? If so then you owe the money. If they did the work WITHOUT you or your wife's authorization(which could be written or verbal) then you may have a case. But that is at the Small Claims court level not with your Credit Card.
You never being "told" you will eventually have to pay a deductible has nothing to do with this. The only thing that matter is what is included in any WRITTEN warranty you may have.
Good Luck
coast
United StatesWritten Terms
#3Consumer Comment
Fri, May 10, 2019
You appear confused as to if the problem is with the clutch or the transmission.
What do the written terms of the extended warranty state about deductible payments?