Apple Vacations Misrepresented travel package, charged double for lessor package, conflict of interest Newtown Sq. Pennsylvania
We booked our 50th wedding anniversary package to Cancun through Apple and stayed at the Apple recommended Secrets Capri ( a 6 star rating) on 5,25,2013. Payed for a Preferred Delux Ocean View room with two beds. We were placed in a one king bed room with a pool view.
When questioned Secrets said they would have to call Apple for permission to change our room. Apple said OK but we were told the resort was full for the weekend and we could not be moved for 5 days 2 days after our anniversary date. We would have only three days in our preferred accomodations. We were compensated with a Romantic dinner on the beach for staying in our lesser room.
Our total package cost us $4,206.38. There were other problems as well. Slippers and robe and and drink selection were basically missing from our one king bed accomodation. While we paid over $4,000 for our preferred accomodation and spent 5 days in a lessor room we met two other parties that paid substantially less for their similar accomodations, specifically $2,200 and $3,000 respectively. Obviously we paid for a lot more then we recieved.
We found out inadvertantly while visiting another Secrets Resort, that Apple owns the Secrets Resort Chain. Secrets Capri, while given a 6 star rateing is really a 4 star resort. We believe that Apple Vacations steered us to Secrets Capri to fil up a substandard resort with the full knowlede that we wanted better for our 50th.
On top of that my husband developed bloody dysentary from the second day of our stay after eating in one of the resort restaurants. My case developed after our return to the US. It took 3 Doctors visits, a loss of ten pounds and several medications to resolve the dysentary. Is there a food service problem at Secrests Capri? It is my opinion that the answer would be a resounding YES!
A letter was sent to AV Customer support and never answered We believe that Apple needs to review this complaint for a complete refund or other appropriate accomodation at a resort other then Secrets Capri.