Apple Van Lines Tony D. Moretti Asst Sales Mgr. Ann and Joharis. Victor and Steven. Lost valuable and personal documents. Lost at least ten large moving boxes AND box spring mattress. Mission Hills California
On my move from Sacramento CA to Mesa AZ Apple Van Lines loaded and unloaded my boxes, etc., several times. Even unloaded at warehouse to wait for my check to clear!
My small load (520sq ft apt) was also unloaded at other warehouses to expedite other moves.
Nine days later at 6:00am truck arrived. Before unloading I was instructed to pay by U.S. Postal money order before they would start unloading (which I did). Victor and Steven discovered my load had been moved again in the truck and had to unload other items to get to mine.
Victor and Steven were in a rush to get to another delivery in New Mexico. While Steven was re-arranging loads, Victor was inside unwrapping items and putting furniture together. I asked to help and was also unwrapping plastic, blankets, etc. The box spring mattress delivered wasn't mine and an entertainment center wasn't mine. They took those back. I thought Steven was checking inventory when unloading boxes but neither of them did. Victor finished getting all moving blankets and materials in the truck and said all your boxes are all here, so you need to sign the papers. Advised to contact warehouse regarding missing box spring and broken table.
I wasn't checking inventory because that's why I hired a "professional" moving company. I am now missing several boxes of personal items (expensive bath mirrors, all bath and beauty essentials, shoes and clothing, all cleaning products, sewing machine case with all parts and quilting supplies to name a few. Then I discovered that the box with PASSPORT, BIRTH CERTIFICATES, REAL ESTATE DOCUMENTS, IRS TAX RETURNS and family geneology was missing. We all know what a nightmare this causes.
This complaint centers around the shoddy customer service provided by Ann and Yoharis. They are overwhelmed with dissatisfied customers. I cannot get a return phone call, or ANYONE to look for my missing items.
I have filed a complaint with FMCSA and Move Rescue. PUC only handles California instate moving but did state Apple Van Lines is not licensed to move out of California.