Applebees ,complaints ignored . Albuquerque New Mexico
The wife & I went out on a date night ( try it guys ) , Applebees WAS always good . I ordered a steak , she a soup & sandwhich . I also got a beer . Food half gone , beer half gone , waiter acted goofy , knocked over my glass of beer. The glass shatered , the beer drenched my wife from her neck to her knees , a small piece of glass cut her hand , nothing bad , she's done worse in the garden , but that is uncalled for at dinner.
The waiter tried to play it off when the manager came over . The manager said , get the glass cleaned up , and walked away . Keep in mind also , I had already paid the bill because our waiter was getting ready to leave.
And that was it.
We had glass in our food , my wife was on the verge of tears. 3 other tables near us complained about how WE were getting ignored . I got the attention of another waiter , asked to see the manager , manager came out , I said " What are you going to do about this" He just stared at me. So I asked for a form to fill out an accident report.
40 minutes went by , he never came back.
I called 1-888-59apple , told them what happened , and they sent a district manager. He said , I'll take care of this . Said he needed my card again , and came back , and he took $10 off my $40 bill. By the time we left , all the people around us who saw what happened had already left.
My wife stood up a large beer stain on the front of her new white summer dress , the new people around us looked at the stain , and looked away . You can guess what it looked like. Made my wife cry. I went up to the distict manager , and I told him , this was not handled well.
He said , What do you want me to do , turn back time ?
I contacted 1-888-59apple again , I got a call back from them today. They are going to send me a $10 gift card.
Total bull
Gary
Albuquerque, New Mexico
U.S.A.
3 Updates & Rebuttals
Desirae
Seattle,Washington,
U.S.A.
Oh Applebees
#4Consumer Comment
Mon, June 04, 2007
There was a lot more they could have done. It was the waiter's fault, not the customer's, and him and his company should have taken full responcibility.
I used to wait tables. I've seen servers accidentally dump trays of ribs all over customers. And I've seen my managers take the information of those customers, tell them to send them the dry-cleaning bill and they'll send them a check to reimburse it.
No, managers don't HAVE to go that far in making sure the customer leaves their restaurant happy, but the fact that he got a measly $20 after the time, turmoil and money lost at the expense of some clumsy waiter. that doesn't seem quite right to me.
I've experienced the same sort of uncaringness from Applebees before. A waitress dumped a glass of water all over my lap, and seeing as we were sitting directly below the air conditioner set on full blast we asked to be moved. After 30 minutes of waiting without a word we moved ourselves to a nearby table.
We waited and hour, all the while telling other servers to notify our waitress that we had moved. We got fed up and tracked down our waitress who had just come back from lunch. She said she thought we left so our food had been thrown out.
At that point we left, and the management ran out of the restaurant to stop us, saying we could have a gift card instead. We told him all we wanted was some food and we weren't going to wait any longer. Ten minutes later we were all stuffed with McDonald's.
Gary
Albuquerque,New Mexico,
U.S.A.
It was not a cheap Walmart dress Oh Please Mr. Waiter
#4Author of original report
Wed, May 30, 2007
To the waiter , or Mcemployee that said " Oh Please" , The dress cost over $300 , and she just got it, and it is not the kind that gets tossed into YOUR local laundromat. It has to be PROFESSIONALLY cleaned, both our plates had GLASS in them , we could not finish them , and we were IGNORED, and disrespected . We eat at cafes / restaurants near our home, not because of price.
It was not the $, thats nothing. It was the lack of respect for my wife when THEY did the wrong.
Shawangunk
Middletown,New York,
U.S.A.
Oh please!
#4Consumer Comment
Wed, May 30, 2007
It sounds like they DID take care of the situation. they refunded $10 from your bill that night, and are sending you another $10 in the form of a gift card. Considering the low prices at Applebees, you are practically getting your entire dinner for free.
What more do you want them to do? You admit your wife was barely injured, there was no medical emergency involved, nor did your wife require anything more than a bandaid if even that. So her dress had beer spilled on it ... the dress can be washed! My question for you is .... what more do you expect the restaurant to do in order to satisfactorily resolve this situation?
If giving you nearly a full refund for a meal that you've consumed most of is not enough, then what is???? You obviously did not spell out your expectations to the general manager, so how about making it clear on this board?