Complaint Review: Appliance Service Pro. Inc.

DO NOT USE THIS COMPANY! I have paid them $550.00 and my refrigerator does not work. They came to my house on 4 separate occasions and could not fix the problem. In March my refrigerator was blowing hot air, I called this company and Borat came out the next day. They charged me 300.00 and told me that the copper lines had cracks and that the freon had leaked out. The next day my refrigerator was blowing hot air.

They (Borat) came back the next day and said I needed a new compressor and that was another 450.00. I did not have 450.00 at that time. So I have been living without a refrigerator until I called them in June to come out and replace the compressor. They agreed to charge me only 250.00 for the compressor since they were not able to fix the refrigerator in March and had charged me 300.00. They came out (Vic) on June 29th and replaced the compressor and the next day it was blowing hot air again.

I called and they came back on 07/02/2009 and stated they had to clean the lines etc because when a compressor goes out it blows oil etc. The next day my refrigerator was blowing hot air. I called and demanded to talk with the owner "Evie" is a very rude and unprofessional person stated I would have to call him back (what kind of customer service is that that you have to "keep trying" to talk to someone to file a complaint.)

I finally reached Sam and he stated that my refrigerator had been working from March until July and if I wanted them to come back out I would have to pay another $75.00 service call fee! I am beyond furious, I am taking this company to small claims court, filing a complaint with every available agency; The Better Business Bureau, Clark Howard and every news channel known. I have gone without a refrigerator since March and have paid 550.00 to be told I was a liar. this is totally unacceptable and I will pursue at any level. While I am sitting here writing this comment, someone else is being ripped out by this company.

Emilie ****
acworth, Georgia
U.S.A.