Complaint Review: Appollo INC-UOP Online

*PLEASE READ THIS*

I began the UOP(University of Phoenix) doctoral program in May 2004. I went through this program with no difficulty as you could see by my transcript. During this process I obtained a mentor,  and from the beginning I had much difficulty with her. I should have changed sooner but with the advice of my academic counselor I continued with the program. First of all, I had two other people within my cohort that used the same mentor. Initially, my mentor sent them papers for ARB checklists etc, which I never received any of them from her without having to ask. I became concerned with the way she was talking to me telling me, that I did not know what I was doing, I was stupid, I was lazy and that I would not complete this program. I can take constructive criticism but that was ridiculous. My mentor at Jacksonville State University (the Dean of Professional Studies) and committee member read all of these comments and at that time was willing to put more effort into assisting me. I explained to her that no I did not know everything, that if I did I would already have a doctorate. Then she would come back and try and be kind. After time this began wearing on me and I may not have been as productive as I could have been because she literally downed everything I did or said. The first 733 class I fell behind on and she suggested that I obtain a statistician, so I did ($1500). After obtaining a statistician, he reviewed my methodology and made suggestions. She argued with everything he said and he became somewhat irritated with the process. He stated that using parametric and nonparametric methodology may not be best and agreed to a conference call with him and at that point things changed again. She informed me that he could suggest things but she WAS still my mentor and she had the final say so on everything? (So why exactly did I hire him?). So the next 733 was spent arguing about the methodology. I presented her with a Likert Type Scale that she suggested I change, and then I turned it into her for her just to tell me I needed to do it another way (the way I originally had turned it in). The third 733 was spent with her calling me a liar. She continued to tell me that I could not use the current consent form that I had and told me I was lying about my research? Because something small had changed from the very beginning of the proposal? I contacted the UOP about my consent and they stated that it was fine. She got mad and contacted Dr Delicath (head of the UOP mentors) and again was terrible to me about the situation. I contacted my academic advisor at UOP at that time because I could not take anymore. She advised me at that point to let her go as my mentor. From that point I posted and tried to obtain a new mentor and all I received was, "Not my area of interest", "I am full and cant take anymore mentees", "I could be a committee member but not a mentor"so again I contacted my academic advisor and she posted a "want ad per se" for anyone who could be my mentor and I contacted Dr Delicath about assisting me with finding a mentor. Nothing. Nothing. Nothing. At that point the UOP was telling me that I would have to retake classes and a residency!! For what because the UOP offers a service that they cant provide!! I have saved and have copied over 200 emails between me, my advisor, my mentor, statistician, financial advisor, possible mentorsthat easily proves my case. I have taken them all to a lawyer. This is not the route I wanted to chose, but I deserve my degreefor gods sake, I had 1 class left.

Let me again paint a picture, I started my degree in 2004. I had two small children, 3 and 5. My oldest son who has Down Syndrome and needed extra attention. I began the program because a girl, Jennifer, from the UOP called and called about me doing the program but little did I know that I was going to work my @$$ off (to say the least) with my children falling asleep in the floor beside me at night while I was on the computer and got to the point that they cried and screamed if I even mentioned working on the computer. I sacrificed my precious time with my children that I can NEVER get back, time that money could never buy back. All I wanted was my degreedo I not deserve that. I am asking, begging for your assistance in this matter. PLEASE!

Currently, I am paying back $59,000 for a degree that I couldnt get because a college could not provide a service, harassing calls and letters from a collection company for $9,154 that I owe because the UOP says that I signed a Promissory Note that I would complete my degree per my financial advisor at the timebut does the UOP not have to abide by the rules? They turned it in on my credit which now has caused me to have derogatory credit. My heart has been ripped out of my chest over this. I have the emails and I can provide whatever needs to be provided. THERE  HAS TO BE JUSTICE!!!