Apria Healthcare Inc. Apria Healthcare LLC Apria Healthcare made verbal promises regarding the sale of durable medical equipment. The contract did not match the promises made. The equipment has not been delivered, and the company has refused to refund my money. Lake Forest California
I was recently diagnosed with obstructive sleep apnea, prescribed a CPAP machine, and referred to Apria by my provider ("CSHA") for purchase.
On 10/30/18, Apria called to confirm my insurance ("BS") had approved my CPAP machine. I was told I needed to pay 50% of my 50% copay in advance. I was told after nine monthly payments of $37.20, I would own the CPAP machine. I paid Apria $225.22.
On 10/31/18, I received an emailed link to the contract, which made no reference to additional payments or that I would ultimately own the CPAP. I called Apria to clarify, and was told this was their standard contract. I called BS, who added Apria to the call. On this conference call, BS informed me that (1) they determined what my copay should be, not Apria, and (2) BS had NOT approved my CPAP because this was the first they'd heard about it. Apria never submitted it to BS.
There were numreous additional calls and conference calls between Apria, BS, CSHA and myself to get the contract revised to reflect the promised terms of sale and to get the prescription for the CPAP approved.
On 11/1/18, during a call with Apria and CSHA, Apria stated that, even after all payments are made to them by me and BS, Apria would retain ownership of the CPAP.
Despite numerous attempts, Apria is refusing to even discuss refunding my money. My money has still not been refunded.