APX Alarm REVIEW: Comitment to APX Alarm's executive team and employees are committed to customer satisfaction. APX Alarms approach to business is focused on providing the highest customer satisfaction in the security and home automation industry. Provo Utah
Ripoff Report Verified REVIEW:
EDitors UPDATE: Positive rating and recognition has been given to APX Alarm for its commitment to excellence in customer service.
Ripoff Reports discussions with the company have uncovered an ongoing commitment to total customer satisfaction. You can expect to have any questions or concerns that you have with them to be answered and resolved in a timely manner. They have shown us their customer service process, and it reflects a desire to serve customers, as well as fix problems.
The company's management specifically told us about how their job is to simplify lives and help people to live intelligently. The management really wants every person who buys a system to feel valued. The concern for each customer's experience starts at the top, and is reflected in the action of every employee they hire.
The company also works to monitor their sales and customer support calls to see how they can be improved. They use these calls as examples for employees in training. Currently, Vivint is working to make changes to their contracts to make things easier for their customers as they have found that many of their complaints stem from feeling misled or customers paid fees they did not feel they authorized.
Ripoff Report Verified .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
Statements from company executives
"We are committed to making homes safe for families. With advanced early detection systems, many home fires are preventable and can be stopped in the beginning stages, saving lives. We have a plan for every family and every budget, and whether you choose our most basic or expanded services, you can be sure of our top quality technology and expert customer support.
STATED IMPROVEMENTS FROM THE COMPANY.
We have simplified our customer service process to decrease the amount of time that a customer has to wait before speaking with a representative. Our customer service will look at your contract, listen to recorded phone calls, and make sure to get to the bottom of your issue to resolve things THE RIGHT WAY. We want customer's to have a positive experience, and we understand that sometimes customer's fall on hard times. We're willing to work with all of our customers. Their experience and safety are our primary concerns.
Read more about why consumers should feel confident when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, its a long name for a program that does a lot for both consumers and businesses alike.
Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,.. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
As a matter of policy, when a business becomes a member of the Corporate Advocacy Programthey agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer..
NOW TO THE ORIGINAL REPORT THAT WAS FILED
-----------------------------------
APX - Alarm Security Solutions 2 sides to every story Internet, Utah
My husband worked as a salesman for APX over this last summer. I am sure there are several dishonest & pushy salesmen out there but he was not one of them. He worked 12-15 hour days in 100 degree weather just trying to make a living.
1 Updates & Rebuttals
NoLongerNaive
Webb City,Missouri,
USA
The Real Culprits and their Victims
#2General Comment
Mon, October 12, 2009
As an APX victim in a long-standing dispute with the company, I want to just say that I am not surprised at your comments. My heart goes out to you. Most of the young sales people are recruited out of the University of Utah and some used this information and made slurs against Mormons (LDS) for their shoddy and greedy treatment. That is inaccurate and unfair. I am not remotely LDS, but strongly Protestant Evangelical - but APX's real culprits are not the poor kids selling the services. They are pushed too hard, under-trained, and some of them, in the pursuit of their own bottom line, really are abusive and deceptive. As I have read numerous APX complaints over the past twelve months, though, I soon realized many were neither.
You can find the greedy, crooked, profit-driven types in every religious tradition - and to the degree any of these monetary predators claim association with Christ, they are an embarrassment to us all.
In this unfettered pursuit of profit and expansion, both the summer employees and the consumers are the potential victims - And, yes, I also realize not everyone in either category has complaints.
What is most troubling is the lack of available means for restraining these kinds of abuses. Both summer salespeople and consumers share the common lot of being relatively powerless in comparison to the deep pockets and vast resources available to APX Alarm, Inc.