Complaint Review: APX Alarm

Ripoff Report Verified REVIEW:

EDitors UPDATE: Positive rating and recognition has been given to APX Alarm for its commitment to excellence in customer service.

Ripoff Reports discussions with the company have uncovered an ongoing commitment to total customer satisfaction. You can expect to have any questions or concerns that you have with them to be answered and resolved in a timely manner. They have shown us their customer service process, and it reflects a desire to serve customers, as well as fix problems.

The company's management specifically told us about how their job is to simplify lives and help people to live intelligently. The management really wants every person who buys a system to feel valued. The concern for each customer's experience starts at the top, and is reflected in the action of every employee they hire.

The company also works to monitor their sales and customer support calls to see how they can be improved. They use these calls as examples for employees in training. Currently, Vivint is working to make changes to their contracts to make things easier for their customers as they have found that many of their complaints stem from feeling misled or customers paid fees they did not feel they authorized.

Ripoff Report Verified .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..


Statements from company executives

"We are committed to making homes safe for families. With advanced early detection systems, many home fires are preventable and can be stopped in the beginning stages, saving lives. We have a plan for every family and every budget, and whether you choose our most basic or expanded services, you can be sure of our top quality technology and expert customer support.

STATED IMPROVEMENTS FROM THE COMPANY.

We have simplified our customer service process to decrease the amount of time that a customer has to wait before speaking with a representative. Our customer service will look at your contract, listen to recorded phone calls, and make sure to get to the bottom of your issue to resolve things THE RIGHT WAY. We want customer's to have a positive experience, and we understand that sometimes customer's fall on hard times. We're willing to work with all of our customers. Their experience and safety are our primary concerns.

Read more about why consumers should feel confident when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, its a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,.. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Programthey agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer..

NOW TO THE ORIGINAL REPORT THAT WAS FILED

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APX Alarm Will not correct billing issues - going on 8 months of monthly calling - want out! Provo Utah

Like everyone else that has filed a report I have had issues with this company. Pretty much everything that's happened to you has happened to me. With the exception of my billing issue.

I signed a contract for $33.99. From day one, my credit card was automatically billed $39.99. I called month after month to be told it was a computer glitch and I could be assured it would be fixed the following month. I signed my contract in 4/07. Come July and August I was billed the correct amount. September arrives and sure enough - $39.99! I call and call and call and get nothing but the run around. I ask to speak to supervisors only to discover they are in a perpetual "meeting". I am promised said supervisors would call me back. I get a call from a regular rep making the same excuses and empty promises. This has been going on for 8 months. 8 MONTHS!!! I make another call just the other day only to find out that my account has been sold to SAI and they cannot even talk to me about my account anymore. Why the heck do I have a sign in my front yard that says "APX" when they have nothing to do with my account anymore?! I feel this is a breach of contract (the over billing - I was aware of the possibility of the sale of my account). I want released from my account with no penalty. I have filed compaints with the BBB for both APX and SAI. I've also filed a compaint with my Attorney General. And to think this company is ran by LDS men. (I am LDS myself.) How do they sleep at night?

Mom24in4 Caldwell, Idaho
U.S.A.