Complaint Review: APX ALARM

Ripoff Report Verified REVIEW:

EDitors UPDATE: Positive rating and recognition has been given to APX Alarm for its commitment to excellence in customer service.

Ripoff Reports discussions with the company have uncovered an ongoing commitment to total customer satisfaction. You can expect to have any questions or concerns that you have with them to be answered and resolved in a timely manner. They have shown us their customer service process, and it reflects a desire to serve customers, as well as fix problems.

The company's management specifically told us about how their job is to simplify lives and help people to live intelligently. The management really wants every person who buys a system to feel valued. The concern for each customer's experience starts at the top, and is reflected in the action of every employee they hire.

The company also works to monitor their sales and customer support calls to see how they can be improved. They use these calls as examples for employees in training. Currently, Vivint is working to make changes to their contracts to make things easier for their customers as they have found that many of their complaints stem from feeling misled or customers paid fees they did not feel they authorized.

Ripoff Report Verified .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..


Statements from company executives

"We are committed to making homes safe for families. With advanced early detection systems, many home fires are preventable and can be stopped in the beginning stages, saving lives. We have a plan for every family and every budget, and whether you choose our most basic or expanded services, you can be sure of our top quality technology and expert customer support.

STATED IMPROVEMENTS FROM THE COMPANY.

We have simplified our customer service process to decrease the amount of time that a customer has to wait before speaking with a representative. Our customer service will look at your contract, listen to recorded phone calls, and make sure to get to the bottom of your issue to resolve things THE RIGHT WAY. We want customer's to have a positive experience, and we understand that sometimes customer's fall on hard times. We're willing to work with all of our customers. Their experience and safety are our primary concerns.

Read more about why consumers should feel confident when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, its a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,.. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Programthey agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer..

NOW TO THE ORIGINAL REPORT THAT WAS FILED

----------------------------------- APX ALARM MISREPRESENTED CONTRACT - DISHONEST EMPLOYEES - SCARE TASTICS - SCAM ON INNOCENT CONSUMERS Internet

APX ALARM CO. Came to my home to sell alarm system, I told them I was not interested and day after day they would come back, I guess then is when they decided to use the scare tastics and dishonesty.They came into my home and was misleading and untruthful, they told me of untrue break - ins in my neighborhood,people getting robbed at gun point etc.

In todays world it is beyond me why this company would not disclose that if someone has digital phone this system would not work. SCAM SCAM SCAM. Not to mention that the alarm never ever worked,after numerous phone calls for technical support I called and told them to come disconnect and pick up there equipment and I was told they could not do that because I had signed a 5 year contract and as far as fixing the alarm they were not sure when someone could come out because they did not have a branch for APX Alarm in Michigan.

The evening the alarm was installed I was asked to sign contract I told them I wanted to read it over,they told me just sign here it was just a standard contract that I could cancel at any given time and by this time I WAS SCARED TO DEATH FROM ALL THE FALSE THINGS THEY TOLD ME.Did I mention I am 64 year old woman on social security and disability and this company has taken advantage of another eldery lady due to there scare tastics that never could actually afford system in the first place.I do not think this company should beable to do this to innocent people.SHAME SHAME SHAME

Jean Pontiac, Michigan
U.S.A.