Aqua America Aqua Texas, inc.; Aqua; Spring West Water Limited billing for a year despite calls questioning status; billed full amout at once Bryn Mawr Pennsylvania
Aqua America provides water for our neighborhood. We have been billed $629.17 for water usage dating back to June 8, 2012 to April 12, 2013.
I have called several times:
1) To request why my bill was consistently $31.31 (in July 2012)
2) In April 2013 to request why my bill was $629.17
a. I was told the electronic meter readers were not working
b. My meter was working properly and read properly my usage from 6/2013 to 4/2013
c. I could set up a payment plan for $57/month which included my bill and past due amount
3) Receive notification of payment plan where my bill would be due, plus the $57
a. Did not make that agreement with the first person I talked to
b. Asked to speak to someone else to see what we could do
c. Transferred to a voice mail, left message, never received call back
4) Received a phone call on 6/17/2013 that my water will be cut off on 6/25/2013 if payment in full is not received
Do I have any recourse?
1) Cannot make the payment in full
2) How can I ensure the amount is correct when they have been having equipment problems
I have a payment plan set up now, but still have issues with confirming the amount is correct. They 'threw the old meter away' because they realized (after a year) that it was not reading correctly.