Complaint Review: Aqua Finance Inc FBO Connexus Credit Union

I financed a water softner this year through Costco.  Aqua Finance Inc FBO Connexus Credit Union financed the loan for the device.  I pay my bills online.  I have been having trouble trying to log on to their website to pay and their phone hours are not listed on the bill.  

I called and left a detail message about the issues I was having and because I wanted to pay over the phone but their office was closed.  I work M-F 12-14 hours a day and by the time I get off work it's too late to pay over the phone. When I was able to call, it was a few days after my due date and it was reported on my credit report.  I spoke with Tiffany and the supervisor Tanya who both explained they "cannot" remove the reporting which I know is possible.  

I believe they only reported this late payment on my credit report to be spiteful because of the message I left about their antiquated payment methods and thier shotty website which does not compete with other online payment services, even the most basic services.

When I called to discuss a reprepsentative picked up.  I asked for the extention on my bill and she begins to explain that all I have to do it press option# 4 to enter an extension.  Hello, when I called it did not give me the option to select anything except hold for a representative.  I don't believe they know how their systems work.

I tried to enroll online several different times without success.  It wasn't until I spoke with a rep. to pay my bill that the site started working.  I don't think they want to admit they were having a problem with their site.

Never to business with Aqua Finance.