Complaint Review: AquaTru

Aquatru offered pre-order in June of 2015.   Received water filter system about eight months later.  No information in the ordering/information telling customer about the weight of the system.  I cannot lift it.   Supposed to be counter-top and suppoed to be used anywhere.  However, electricity and a plug are required so it cannot be used "anywhere".  Company never divulged this.   Company did not divulge the weight of the system nor did they warn seniors that it might be too heavy for frail old women to lift.   Now, in their advertisements they tell customers that a refunt will be issued if there are long delays in delivery.   There was an unprecented delay in delivery and no refund was ever offered.   Also, there was no information initially about the cost of the filters (three are required) and there was no information given on the maintenance costs to replace the filters.  Shortly after the main filter arrived, I was automatically sent replacement filter and charged nearly  $150.00.  Total loss to me is aproximately $350.00.