Complaint Review: AR500 Armor

AR500 Armor was recommended to me and I purchased their Veritas package on 12/23/20 and because the plates were CERAMIC LEVEL IV and a new product for them the lead time was said to be 20 weeks. Additionally, the estimated shipping date was 5/12/21 and they charged my credit card immediately for the product. In March of 2021, I was receiving emails from them where it advertised these same plates with NO WAIT TIME so I sent an email to them asking what gives.

Customer service replied that they weren't the same plates and that they had not received the materials yet for the plates I ordered. As it came close to 5/12/21 I sent no less than 6 emails to see when I could possibly get the product that ordered the prior year and had been paid for by months.

I received sincere apologies from all the customer service agents who gave me numerous excuses for not delivering what I had paid for but no product. Excuses ranged from them not getting the materials needed on time to the pandemic but no one did anything until after 5/12/21 when ONE customer service rep actually put me in the shipping que or nothing would ever have happened!

The product finally shipped on 6/9/12, almost a month late and was shipped by FEDEX GROUND. Tracking the package was a joke as it looked as if someone was walking the package from Phoenix, AR to Ohio, first going from Arizonia to New Mexico then to Oklahoma and finally to Highland, ILL where it apparently disappeared! I was supposed to get the package on 6/15/21 by the end of the day but it is now 6/18/21 and Fed Ex doesn't know where it is.

I made the mistake of contacting AR500 Armor's customer support which is kind of like trying to explain the US Constitution to your dog with the same results! An AR500 Rep, Kevin Rowley who saw the tracking and told me to re-contact them after a week and maybe they would contact Fed Ex about the lost package. After explaining what I had gone through to get one product from his company he replied with a SARCASTIC email telling me "YOUR WELCOME" from which I replied for what, doing nothing? 

If you want Body Armor sometime before you die, DON'T go to these people go to RTS Tactical or some other LEGITIMATE internet company that won't take your money up front then won't deliver!