Complaint Review: Aramark

Aramark is a scam.  Their service is structured specifically to trap people in a contract, the price of which will then spiral upwards.  We started out with a few floor mats at a reasonable price and failed to thoroughly read the contract, relying instead on verbal assurances from the rep.  Within a couple years the invoice had tripled, even though we reduced the number of mats. 

Some of the increases can be refused, but only if done in writing within 15 days, a strategy which cleverly takes advantage of normal business delays in processing invoices  and communicating.  Recently, we were refused service because our account was not current because we had refused some of these bogus increases.  The only way to get out of the contract is to pay the full (inflated) replacement charge of the products, and you pay for the ones in place plus the ones being cleaned, AND Aramark retains posession of the product.  OR you pay 25% of your average weekly invoice for last three months times the number of weeks remaining-whichever method is MOST expensive!

Adding insult to injury, the mats were rarely placed properly by the route rep so we would end up shifting them ourselves.  STAY AWAY!!