Aramark Uniform Services Lousy Service, Did not live up to Contract, Hassled us when contract legitimately cancelled Pompano Beach Florida
We are a small company that decided to use the Aramark Uniform Services as a convenience to our employees. It turned out to be anything but a convenience.
We had numerous issues with this company:
Uniforms weren’t pressed properly. Collars went off at angles that could not be straightened without using an iron. Customers noticed and were adjusting workers collars.
Charged for items we did not order and did not receive.
Rates increased after 7 months, not the contracted 1 year.
Inconsistent uniform delivery. At times, employees had no uniforms as they were not laundered and returned as contracted. Yet, we were charged for them every week.
Buttons were constantly falling off. Items sent out for repair did not come back for 2-3 weeks and we were still charged. Ended up sewing our own buttons on.
Detailed problems in writing, 8 months in to contract. Received a call from the Route Manger. Per our contract, we gave 30 days for Aramark to correct the problems. Service actually got worse.
Wrote a letter cancelling service, as specified in the contract. Route Manager was surprised; said he was monitoring our account. No one called us during the 30 days.
The last communication we had with Aramark we were told we would owe for 4 polo shirts and the embroidery. Per our contract this came to $122.00. We were never invoiced for this
3 months later we received a call from a collections agency stating we owed $1000.00+ on the account. We did not have an account. We paid on a week to week basis.
To date, neither Aramark (who is not responding to our letters) nor the collection agency has been able to tell us why we owe this money.
Now, their collections agency (CFM Group out of Marietta, GA) is calling us frequently and is threatening to report us to the credit agencies because we have not paid a bill we never received, and still do not know what we are being charged for.
Our credit has been negatively affected for something that Aramark could have settled simply by sending us an invoice or responding to our inquiries.
Other businesses in our area have identical problems with Aramark. We will never recommend this service to others.