Complaint Review: Archives

A few weeks ago I was trying to obtain legal documents and I was directed to Archives.com.  I entered all the correct information they ask for and after I entered it the document I was looking for popped up.  After it popped up the site then ask me for credit card information.  I entered my credit card info and then it said failed attept.

  I then logged into my credit card site to see if I could see the charge.  The credit card site DID take the charge and Archives.com says they never received it.  I had to file a dispute with credit card company and wait a month now to get my money back.  I called my credit card company today and they said that Archives.com DID TAKE THE MONEY and it will be another 6 weeks before they can give me the money back.

  I HAVE NEVER RECEIVED THE SERVICE I WAS ASKING FROM ARCHIVES.COM.  The customer service was rude. I would not purchase any services from archives.com.