Complaint Review: Archpoint Implant Dentistry

The reason for writing this review is because of the traumatic conditions that developed (PSTD), Post Traumatic Disorder Syndrome, due to the complications from the dental implant surgery and treatment procedures at Archpoint Implant Dentistry. My long term relationship with this patient after the surgery had a domino effect. It is your typical PTSD symptoms that developed problems with intimacy, isolation, feelings of helplessness, frustration, anger, confusion, sadness, increase in anxiety, and frequent disagreements. As a result of the PTSD it did break up this serious long term relationship. I feel compelled to let people hear this summary of what I have witnessed so they can be aware of what might happen.

                On Oct. 24, 2017 my best friend and I went to Archpoint Implant Dentistry in Dallas, TX for consultation of implant procedure. They portrayed themselves to be the best and seemed to have all the answers of the specific treatment plan needed.  Patient and I returned to Archpoint on Nov. 8, 2017 for another consultation and to schedule the appointment for the dental implants and other procedures for Dec. 15, 2017.

Archpoint then called and advised they had a cancellation and rescheduled for Dec. 6, 2017. The morning of the implant surgery for two lower implants on Dec. 6, 2017, I asked the staff to let me see the patient before going under the anesthetic. The staff never came to inform me of any updates before, during, or after surgery. I did not get to see the patient until several hours later when it was time to leave their office. When the patient came out to be discharged I immediately noticed there was a problem of abnormal disfiguration, swelling, and irritation of the vein throughout the arm from wrist to shoulder where the IV was administered.

When the anesthesiologist woke the patient up, patient was immediately aware that something was wrong. Patient felt sever pain and burning sensation in the arm where the IV was administered, but did not know why, told the staff and it fell on deaf ears. I believe the first mistake was made by the medical staff at Archpoint administering the anesthesia IV drip bag in the patient’s dominant arm. The staff was well aware of the possibility of complications that could arise from administering the IV of anesthesia, green in color, causing the patient losing the use of the arm indefinitely.

This treatment cost the patient approximately $9000.00 up front on Nov. 16, 2017, which had to be paid before any procedures. The patient was still dazed after surgery and in severe arm pain from the IV anesthesia and then led to another room for two composite fillings which had to be paid for in advance. Archpoint then had the patient sign and pay for an upper right front tooth crown procedure immediately after surgery while still under the influence of the anesthesia so this procedure could also be performed before discharge, which was approximately $2100.00.  

Archpoint was notified again of the severe arm pain that developed during the surgery after patient returned home and they diagnosed the patient with thrombophlebitis over the phone and said that it may take several weeks, months, or may not ever recover from it.  Archpoints’ recommendation was to seek another doctor for this tragic post-op medical condition. Archpoint did not seem concerned about the patient’s paralyzing condition of losing the use of the arm not considering it a big deal, just business as usual.

The patient went to a local physician to verify this paralyzing condition. Thrombophlebitis is severe pain due to the anesthetic procedure causing blood clots throughout the vein, swelling, and inflammation. The patient lost total use of dominant arm and only regained partial use of it after six months. The patient could not even perform normal and everyday tasks. These complications during this chaotic time affected the patient physically, emotionally, mentally, and financially not able to work, being self employed.

The patient did not feel safe driving in traffic with only one arm, not having use of dominant arm,  so I had to drive for all appointments. Since the procedures on Dec. 6, 2017 the patient and I have made multiply trips to Archpoint with most of them being a waste of time at the patient’s expense due to their unprofessionalism, returning for the same procedures repeatedly not getting anything right and the drive is at least one hour each way.

Every time the patient had an appointment, an assistant or trainee, did most of the dental procedures. The crowns that Archpoint made for the lower right implants would not fit after multiple trips and impressions. On the patients’ second visit to have the upper right crown fitted permanently, a female assistant twisted and pulled trying to remove the crown and in the process broke part of the tooth surface off still cemented inside the crown causing more pain and leaving less surface area for the permanent crown to be affixed. The tooth surface was already cut down so short by Archpoint causing nerve pain and not leaving any room for error to have a crown fit properly.

The assistant was trying to fit the permanent crown, then the doctor finally came in and he was advised of the broken tooth and just laughed it off.  Then the patient advised the doctor that the crown removed was to tall and exerting pressure on the tooth below it for so long that both teeth became unbearable. When the doctor finished cementing the permanent crown on, patient was given a mirror and the crown was nowhere near the right color and stood out like a neon light being a smile tooth. The permanent crown had to be cut down with great pain after it was affixed to not cause any more damage and to relieve the contact pressure between the crowned tooth and the tooth directly below. This treatment cost the patient approximately $2100.

Teeth not to be bothering a patient prior to procedures, then after procedures of rough treatment, only to be told patient would need to seek another dental facility to save what was left of the botched upper crowned tooth. Almost six months after surgery, May 30, 2018 was the patient’s last appointment with Archpoint Implant Dentistry to have the two lower right crowns fitted to cover the implants  just to find out the crowns did not fit properly that was paid for on Nov. 16, 2017.

The patient at this point was beat up with so much bad dentistry, has lost total confidence and trust in the entire staff at Archpoint. The patient regrets choosing Archpoint since there will be more expense and time to seek another dental facility to straighten out their botched dental work. Patient was told prior to Archpoint by another dentist that there would be only one opportunity to get the dental work right and now faces the possibility of losing that chance.

Some may consider these isolated incidents in a medical facility but never the less how could so many life changing mistakes happen in a row with the same patient? It seems to be all about the cash flow not as a person, big money, not the quality of work performed at Archpoint Implant Dentistry claiming to be a one-stop shop. Over $11000.00 at Archpoint plus prescriptions and other physician’s visits resulting from implant surgery, which had to be paid in advance.

The dental procedures that were paid in advance, was wasted and patient is still having difficulties, pain, and suffering from all of the botched procedures. That money will probably never be recovered and patient does not want Archpoint to experiment or train anyone else with additional procedures causing any more damage. Who can you trust in the medical field? To my knowledge the patient has not recovered from the thrombophlebitis or may not ever completely recover from it.

The patient still does not have the crowns that are paid for to cover the lower right implants as of fourteen months to date. Archpoint totally disregarded the patient’s health and dental concerns along with the thrombophlebitis that left the arm unusable, painful, swollen, feverish, and rope like knots throughout the entire arm and vein.  Archpoint did not even have a post – op appointment scheduled for over five weeks after they were aware that the patient was in trouble from day one of the surgery and procedures.

It would have been nice to be treated like the patients in Archpoint commercials but the patient, being a private person, did not sign the consent form to use photographs in any format. Is this a double-standard? What a never ending nightmarish life changing experience that transpired during this ordeal with Archpoint Implant Dentistry.

For additional information from other patients’ reviews based on their experience with Archpoint Implant Dentistry please send me a message through Instant Messenger Face Book at Susie Youngblood. If these reviews would have been known prior to surgery, the surgery and other dental procedures would never have transpired. I would like to hear your encounters or comments.